Acceptable Use Policy
In this document, the following words have these meanings:
- “You”, “Your”, “Customer”, “Member(s)”, or “User(s)” means a “Subscriber” to the Service, or any person who accesses the Service using the subscriber’s access details;
- “Service(s)” means any product(s) or services(s) the Customer has ordered for use.
- “WEBHOSTER.PK”, “WebHosterPK”, “WebHoster” “We”, “Us”, “Our” means WebHoster (NTN 1234567).
- “ToS” means Terms of Service.
- “AUP” means Acceptable Use Policy.
- “SLA” means Service Level Agreement.
- “Members Area” or “Client Area” means our online portal to manage all Products and Services and not limited to the members domain name(s), web hosting, dedicated servers, and security certificates, direct access to the WEBHOSTER.PK Members Area: https://www.webhoster.pk/clientarea
- “Website” means www.WEBHOSTER.PK.
As a provider of web-hosting and other internet-related services, WEBHOSTER.PK offers its Subscriber’s the means to acquire and disseminate a wealth of public, private, commercial and non-commercial information. WEBHOSTER.PK respects that the internet provides a forum for free and open discussion and dissemination of information. However, when there are competing interests at issue, WEBHOSTER.PK reserves the right to take certain preventive or corrective actions. In order to protect these competing interests, WEBHOSTER.PK has developed an Acceptable Use Policy (“AUP”) , which supplements and explains certain terms of each customer’s respective service agreement, and is intended as a guide to the customer’s rights and obligations when using WEBHOSTER.PK’s services. This AUP will be revised from time to time.
When Subscribers disseminate information from the internet, they must keep in mind that WEBHOSTER.PK does not review, edit, censor or take responsibility for any information its Subscribers may create. When users place information on the internet, they have the same liability as other authors for copyright infringement, defamation and other harmful speech. Also, because the information created is carried over WEBHOSTER.PK’s network and may reach a large number of people, including both Subscribers and non-Subscribers of WEBHOSTER.PK, Subscribers postings to the internet may affect other Subscribers and may affect WEBHOSTER.PK’s goodwill, business, reputation or operations. For these reasons, Subscribers violate WEBHOSTER.PK’s set Agreements when they, their customers, affiliates or subsidiaries engage in the activities described within this Acceptable Use Policy.
3. ELIGIBILITY OF USE
To sign up for the Services, You must register for an account on the Website (an “Account”). You must provide accurate and complete information and keep Your Account information updated. You shall not:
- (i) select or use as a username a name of another person with the intent to impersonate that person;
- (ii) use as a username a name subject to any rights of a person other than You without appropriate authorisation; or
- (iii) use, as a username, a name that is otherwise offensive, vulgar or obscene. You are solely responsible for the activity that occurs on Your Account, regardless of whether the activities are undertaken by You, Your employees or a third party (including Your contractors or agents), and for keeping Your Account password secure.
You may never use or interfere with another person’s user account or registration information for the Services without permission. You must notify us immediately of any change in Your eligibility to use the Services, breach of security or unauthorised use of Your Account. You should never publish, distribute or post login information for Your Account. You shall have the ability to delete Your Account, either directly or through a request made to one of our employees or affiliates. You must notify us immediately of any unauthorised use of Your account, the Services we supply to You or any other breach of security.
WEBHOSTER.PK will be entitled to suspend or terminate Your Account if You breach these Terms of Service. Additionally, WEBHOSTER.PK may disclose Your Account details to any law enforcement bodies who investigates Your use of our Service. WEBHOSTER.PK will not be liable for any loss or damage as a result of Your failure to provide us with accurate information or to keep Your Account secure or with any investigation by law enforcement bodies.
4. UCE (Unsolicited Commerce Email) SPAMMING
Spamming is the sending of unsolicited e-mail, to persons the sender does not know or have prior consent to send the message to. We have a very strict spam protection policy. This also includes sending unsolicited advertisements to newsgroups, email addresses and/or generating a high volume of outgoing email. There are many ways that someone can hide their identity on the Internet, and we are aware of these ways, so be assured that your account would not be terminated until we are not fully sure that they have indeed abused our services.
Sending mails through script should always be less than 500 in an hour, consistant violation of this limit will result in account suspension. Also you should script your emails to be sent in intervals of at-least 7 to 10 seconds apart so there is not undue load on the server. Any account found in violation of this will be cancelled immediately.
Please report any instances of spamming to email@example.com, with as much details as possible, by clearly identifying the source of the spam email account.
5. ADULT CONTENT
WEBHOSTER.PK forbids hosting services for Adult Content web sites. Subscribers agree not to store, transmit, link to, advertise or make available any images, audio clips or text containing sexually explicit material. Any and all web sites found in violation of this Agreement will be removed immediately, without prior notification to the Subscriber. WEBHOSTER.PK will make the final decision in any dispute over unacceptable content. By hosting with WEBHOSTER.PK, all Subscribers agree to accept WEBHOSTER.PK’s decision as to what is and is not adult-oriented content.
Using WEBHOSTER.PK’s network as a means to transmit or post negative, defamatory, harassing, abusive or threatening language.
7. UNAUTHORIZED ACCESS
Accessing, illegally or without authorization, computers, accounts or networks belonging to another party, or attempting to penetrate security measures of another individual’s system (often known as “hacking”). Also, any activity that may be used as a precursor to an attempted system penetration (i.e., port scan, stealth scan or other information-gathering activity).
8. HARMFUL DISTRIBUTION
Distributing information regarding the creation of and sending internet viruses, worms, Trojan horses, pinging, flooding, mail bombing or denial of service attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service or equipment.
Use of WEBHOSTER.PK’s service to transmit any material (by e-mail, uploading, posting, hot linking, directly linking or otherwise) that infringes any copyright, trademark, patent, trade secret or other proprietary rights of any third party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources, and the unauthorized transmittal of copyrighted software.
10. SENSITIVE DATA
Use of WEBHOSTER.PK’s service to collect, or attempt to collect, personal information about third parties without their knowledge or consent is violation of this Acceptable Use Policy.
WEBHOSTER.PK Subscribers will be held responsible and accountable for any activity by third parties, using their account, which violates guidelines created within the Acceptable Use Policy.
WEBHOSTER.PK reserves the right to revise, amend, or modify the Agreements published on our Website at any time and in any manner. Notice of any revision, amendment, or modification will be posted in accordance with our Terms of Service.
13. OTHER ACTIVITIES
Engaging in activities, whether lawful or unlawful, that WEBHOSTER.PK determines to be harmful to its Subscribers, operations, reputation, goodwill or customer relations.
As we have pointed out, the responsibility for avoiding harmful activities just described rests primarily with the Subscribers. WEBHOSTER.PK will not, as an ordinary practice, monitor the communications of its Subscribers to ensure that they comply with WEBHOSTER.PK’s policy or applicable law. However, when WEBHOSTER.PK becomes aware of harmful activities, it may take any action to stop the harmful activity, including, but not limited to, removal of information, shutting down a web site, implementing screening software designed to block offending transmissions, denying access to the internet, or any other action deemed appropriate by WEBHOSTER.PK.
WEBHOSTER.PK is also aware that many of its Subscribers are themselves providers of internet services, and that information reaching WEBHOSTER.PK’s facilities from those Subscribers may have originated from a customer of the Subscribers or from another third party. WEBHOSTER.PK does not require its Subscribers who offer internet services to monitor or censor transmissions or web sites created by customers of its Subscribers. WEBHOSTER.PK reserves the right to directly take action against a customer of its Subscribers. Also, WEBHOSTER.PK may take action against the WEBHOSTER.PK’s Subscribers because of activities of a customer of the Subscribers, even though the action may affect other customers of the Subscribers. Similarly, WEBHOSTER.PK anticipates that Subscribers who offer internet services will cooperate with WEBHOSTER.PK in any corrective or preventive action that WEBHOSTER.PK deems necessary. Failure to cooperate with such corrective or preventive measures is a violation of WEBHOSTER.PK policy.
WEBHOSTER.PK will not intentionally monitor private electronic mail messages sent or receive by its Subscribers, unless required to do so by law, governmental authority or when public safety is at stake. WEBHOSTER.PK may, however, monitor its service electronically to determine that its facilities are operating satisfactorily. Also, WEBHOSTER.PK may disclose information, including, but not limited to, information concerning a Subscriber, a transmission made using our network, or a web site, in order to comply with a court order, subpoena, summons, discovery request, warrant, statute, regulation or governmental request. WEBHOSTER.PK assumes no obligation to inform the Subscribers that Subscribers information has been provided and, in some cases, may be prohibited by law from giving such notice. Finally, WEBHOSTER.PK may disclose Subscribers information or information transmitted over its network where necessary to protect WEBHOSTER.PK and others from harm, or where such disclosure is necessary to the proper operation of the system. However, WEBHOSTER.PK will never sell information to other services or outside companies.
We hope this AUP is helpful in clarifying the obligations of internet users, including WEBHOSTER.PK and its Subscribers, as responsible Subscribers of the internet. Any complaints about a Subscribers violation of this AUP should be sent to firstname.lastname@example.org or email@example.com
23. Cancellations Policy
WebHoster.pk reserves the rights to cancel any account any time. Customers also may cancel their account any time.
24. Refund / Moneyback Policy
WebHoster.pk offers unconditional 30 days moneyback on all new shared web hosting orders. Read below our refund / moneyback policy for our different products and services
1. Hosting Refund Policy
Customers can always get their guaranteed moneyback within 30 days. Any moneyback / refund request made after 30 days will not be accepted. Customer will have to make a written request to our support team at firstname.lastname@example.org which should state clearly reason for your refund request.
2. Domain Refund Policy
As WebHoster.pk is using third party domain registrar for domain registrations, so domain’s registration cost will not be included in the refund payment, however customer will remain the ownership rights of domain and will be eligible to transfer domain to any other registrar
3. Refund Eligibility
Only first time shared hosting accounts are eligible for a refund / moneyback. We do not offer moneyback or refund if you have had account with us before, canceled and sign up again or opened a second account.
4. Non-refundable products and services
WebHoster.pk do not offer any refund / moneyback on domain names, VPS, dedicated servers, administrative or installation fee. Any terminated account due to our Terms & Conditions will not be eligible for any refund / moneyback